Information we collect
To make Swell work, we collect:
- Basic account information (email, registration date)
- Your progress within the app
- Usage patterns (which features you use, and when)
How we use your information
We use this data to:
- Provide you with personalized coaching and support
- Send you notifications, reminders, and updates about new app features and improvements
- Ensure the platform is working properly
How we share your information
We do not:
- Sell your data to anyone
- Use your information for advertising
- Provide access to third parties (except for essential infrastructure like our secure cloud hosting or private LLM models)
How we protect your information
Your data is encrypted both when it's traveling through the internet and when it's stored on our servers. We maintain strict security protocols and regularly audit our systems to make sure your information stays protected.
We're required to keep some data for product development, legal, and safety reasons, but we minimize what we collect and how long we keep it.
Your rights
You have the right to:
- Access your personal data
- Request corrections to your information
- Request deletion of your data (subject to certain legal requirements)
- Opt out of the service at any time
To delete your account or submit any other data request, use our Data Subject Request form.
Billing and payments
Swell is available as a monthly auto-renewing subscription. Here's what you should know:
- We do not store your payment information — all billing is handled securely through the Apple App Store or Google Play Store
- Your subscription renews automatically each month
- To avoid being charged for the next billing period, you must cancel at least 24 hours before your renewal date
- You can manage or cancel your subscription at any time through your App Store or Google Play account settings
Changes to this policy
We may update this policy to reflect changes in our services or the law. We will notify you of significant changes.
Contact us
We get it. Trust is earned, not given. If you have specific questions about your privacy, we're here to answer them honestly. Email us at privacy@getswell.app or talk to your organization's benefits administrator about Swell's privacy practices.
Your employer can't see your conversations
If your organization is providing you with access to Swell, you might be wondering what they can see. Here's the straight answer: nothing.
Your employer cannot access:
- Your individual conversations with Swell
- What you talk about
- How often you use the app
- Any identifiable information about your sessions
We vigorously defend the anonymity of our users to ensure Swell is a safe and confidential space to engage.
What your employer can see
Your organization receives anonymized, aggregated reports that help them understand if providing Swell as a benefit to you is valuable. These reports show things like:
- Overall engagement rates (what percentage of their staff is using Swell)
- General usage trends across the entire organization
- Common themes or topics across all users (never tied to individuals)
Think of it like a survey where they see “45% of employees engaged with content about stress management” — with no way to know who those employees are.
The one exception: Swell Safe™
Swell Safe™ is our risk-detection feature. If you're in immediate danger, the system makes best efforts to detect patterns of crisis and route you to appropriate emergency resources.
What happens:If Swell Safe™ detects you may be in crisis, you'll be given crisis support information. If they've opted in, your organization may be notified that Swell Safe™ was activated and will get a message that you might benefit from a peer support or other check-in. They will not know what it was that triggered this activation, or see any details of your conversations.
Why we do this: Because getting you help in a genuine emergency is more important than anonymity. But we still protect your privacy as much as possible even in these situations.
What data we collect and why
To make Swell work, we collect:
- Basic account information (email, registration date)
- Your conversations within the app
- Usage patterns (what features you use, when)
We use this data to:
- Provide you with personalized coaching and support
- Improve Swell's AI and make the experience better for you
- Ensure the platform is working properly
We do NOT:
- Sell your data to anyone
- Share your conversations with your employer
- Use your information for advertising
- Provide access to third parties (except for essential infrastructure like our secure cloud hosting or private LLM models)
How we protect your information
Your data is encrypted both when it's traveling through the internet and when it's stored on our servers. We maintain strict security protocols and regularly audit our systems to ensure your information stays protected.
We're required to keep some data for product development, legal and safety reasons, but we minimize what we collect and how long we keep it.
Your rights
You have the right to:
- Access your personal data
- Request corrections to your information
- Request deletion of your data (subject to certain legal requirements)
- Opt out of the service at any time
To exercise any of these rights or if you have questions about your privacy, contact us at privacy@getswell.app or use our Data Subject Request form.
Changes to this policy
We may update this policy to reflect changes in our services or the law. We will notify you of significant changes.
Contact us
We get it. Trust is earned, not given. If you have specific questions about your privacy, we're here to answer them honestly. Email us at privacy@getswell.app or talk to your organization's benefits administrator about Swell's privacy practices.